View the PDF document Supporting the distributed use of soft systems methodology with a GSS

Venable, J. R., Travis, J., Sanson, M. D. (1996) Proc 1996 Workshop on Information Technology and Systems (WITS’96),pp 294-298, Cleveland, Ohio; December.

This paper describes a group support system (GSS) to support distributed requirements investigation using Soft Systems Methodology (SSM). SSM is useful in complex problem situations involving many stakeholder roles with conflicting interests and goals. We use a world-wide-web-based GSS to facilitate maximum participation by potential users and stakeholders distributed world-wide. Design issues and decisions for a GSS to support SSM are discussed.